Managing Customer Value
Can you help bring your product/service alive by giving it a voice? From the book The Objects of Experience by Wood & Latham, https://amzn.to/2HczhNC Name the object. Give it an actual name, as if you were naming a pet. Decide on its personality. Is it mean, nice, sneaky, smart, young, old, funny What kinds of Read More …
Can Lean be used for more than Problem-Solving? When we think of Lean whether as a toolset or as a culture, our immediate thought is steered towards problem-solving, the Kaizen Spirit. It is truly the definitive aspect of Lean. It is so prevalent that most outsiders to Lean are convinced that Lean is not applicable Read More …
Are you an Engineer at a Lean Manufacturer? Take a moment and offer a comment on LinkedIn: http://bit.ly/2zlhSPY [arve url=”https://www.youtube.com/watch?v=fYDqXUR21dU” /] In this day of innovation, design, etc. it seems to me that the role of engineering has taken on practically a trade type nomenclature. What attracted many of us to this discipline is the desire Read More …
In this day of innovation, design, etc. it seems to me that the role of engineering has taken on practically a trade type nomenclature. What attracted many of us to this discipline is the desire to create things. Are engineers still considered at the cutting edge, innovative and entrepreneurial? I have used Lean Product Development as Read More …
I was taught Lean is simple: Find a problem, Solve a problem. It really is that simple to get started. Using my interpretation of Lean thinking, we start by: Capture what you are doing (CAP-Do) Create your Standard Practice (SDCA) Take one of those practices improve on it (PDCA) Try something new explore (EDCA) The percentage Read More …
Stefana Saxton serves as a Business Excellence Innovation Leader for Business Excellence (BEx®) at Black & Veatch where she works with internal and external clients to identify, prioritize, and execute mission critical business improvements and innovations that add value to the company, its business partners, and clients globally. Stefana has worked with clients in healthcare, Read More …