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Co-author Maritza van den Heuvel co-author of Beyond Agile: Tales of Continuous Improvement, a publication of Modus Cooperandi discussed Scrum and Corey Ladas’s contributions to Kanban. Related Podcast and Transcription: Tales of Continuous Improvement Joe: You’re still working in a Scrum discipline, I think. Is there still merit in that process or in using both? Maritza: Read More …
Before Personal Kanban was published, I had Jim Benson on the podcast talking about team work. During the podcast I asked, “I noticed, on your website, where you talk about if you optimize your team and not your people, you’re not really optimized. I really like that statement. We all realize we have to make the Read More …
Tonianne DeMaria Barry and Jim Benson’s wrote Personal Kanban it seem like a decade ago. I asked Jim during a podcast, “Do you think that Personal Kanban and the book has identified the both of you as people from this time forward?” Jim Benson: Yes. You know, process is all evolution. Living is, we’re always Read More …
I was re-reading the transcription of a podcast on Personal Kanban and this topic of backlog jumped out at me. How do you deal with your backlog? How long does something get to stay in it? Youmay want to skip the blog post and read the entire transcription or listen to the podcast: Pascal Pinck Read More …
Lean Service Design changes the way you think about business. No longer can companies focus their efforts on process improvements. Instead, they must engage the customer in use of their product/service rather than analyzing tasks for improvement. We no longer build and hope that there is a demand. We must create demand through the services Read More …
Part 1 of 2 with John Goodman Customer Experience 3.0: High-Profit Strategies in the Age of Techno Service is John Goodman new book and my guest this week on the podcast. John has managed more than 1,000 separate customer service studies, including the White House sponsored evaluation of complaint handling practices in government and business and studies Read More …