Developing the Customer Relationship with Lean

In a past podcast, I asked a General Sales Manager of a global Fortune 300 chemical company of how they used Lean when a customer seemingly can find any product at any time for any price, and you can’t take the statements literally but there’s a little bit of truth in that. Have you seen Read More …

What Sales Teaches the Lean Enterprise

You can register for one or all Lean Frontier Webinars through this link. SALES & MARKETING: What Sales Teaches the Lean Enterprise Facilitated by Joe Dager, Author and President Business901 Tue, Mar 17, 11:00 AM – 11:30 AM EDT

Business901 was interviewed on ZipLine

A few years ago, I was interviewed on ZipLine by Tony Scelzo and had forgotten all about it. In fact, Tony now does his interviewing over on The Line I never actually saw the interview till a couple of days ago and thought I would share it. Lean Sales and Marketing: Learn about using CAP-Do Read More …

Making a Kaizen Event Sustainable

Mark R. Hamel has played a transformative role in lean implementations across a broad range of industries including aerospace and defense, automotive, building products, business services, chemical, durable goods, electronics, insurance, healthcare and transportation services. Mark has successfully coached lean leaders and associates at both the strategic and tactical level. A National Shingo Prize examiner, Read More …

Demonstration of Dialogue Mapping

Dialogue MappingTM as applied to one of the greatest speeches ever made. Dialogue Mapping is a technique for facilitating contentious issues by showing meeting participants the logic of the conversation they are having. This version has some pauses in the audio so the viewer can follow the mapping process.Many thanks to Britton Rea and the Read More …