thru Adaptive Marketing Practices
Learn about Lean Fundamentals from the First West Credit Union Culture. This contains a basic approach on what to look for in a Gemba Walk in a Service Environment. The actors discuss the touchpoints and eight service wastes of Lean Services. Check out the Business901 Lean Service Design Trilogy
What if there are conflicting requirements that ensure that you will be wrong? What if you have to pay an extortionist or suffer the loss of someone? What if you have to make a choice between resources, fairness, payment? What if your choice becomes take it or leave it? What if your choice only has Read More …
This is the Visual Management Board that I use as part of Lean Service Design Trilogy Program. It allows the Lean Engagement Team and others, instant status updates. The goals of Visual Management is to connect people to the processes they perform, communicate successes and issues in the work area and show goals versus actual Read More …
I have been struggling on how, or even if I should use Stage Gates or Control Points in the Lean Service Design methodology. In a recent interview with Ron Mascitelli, president of Technology Perspectives and author of five books, his most-recent publication,Mastering Lean Product Development: A Practical, Event-Driven Process for Maximizing Speed, Profits, and Quality, Read More …
Lean Thinking continues to be one of the best resources for understanding “What is Lean”. Simply because it describes the thought process, the overarching key principles that must guide your actions when applying lean techniques and tools. From the Book description: Womack and Jones recommend that managers and executives embarking on lean transformations think about Read More …
Service Design and Lean Services have been a large part of my efforts this year, both researching and implementing. It is a result of the work that I have been doing in Lean Marketing. Just about in every case, we have had to work in the area of services both internal and external at the Read More …