Managing Customer Value
If you have not been part of it you may not appreciate the military term of cadence. I spent 3 years in the 82nd Airborne running 2 miles a day to the sound of a voice similar to this.. 30 years later, I can still repeat most of these cadences. It forever produced a rhythmic Read More …
Dr. Kai Yang was the guest on the Business901 Podcast. Our conversation addressed the message of his latest book, Voice of the Customer: Capture and Analysis (Six Sigma Operational Methods). I found it interesting that Dr. Yang has worked with Apple and questioned him about it. Black T’s and blue jeans didn’t seem like a Read More …
In my recent discussions on White Collar Kaizen, one of the issues that seem to migrate through the conversation was the need for a process owner to insure that the Kaizen initiative was carried out. In the non?manufacturing world the teams are so cross functional and organizations are so “siloed,” that the claim is that Read More …
I have been intrigued by the Xerox Design for Lean Six Sigma methodology. In my search for more information about the subject, I ran across this book that I would like to share with you, Lessons Learned from an Unconventional Design for Lean Six Sigma Deployment. It is an easy read without out laboring in Read More …
Developing a Marketing hour glass for a client, I was using my Systems2win Family Matrix Chart(it’s a plug). The chart is not that unique in that it has you list your product services down one side and then across the top it has you list your delivery processes. The uniqueness of the template is a Read More …