Managing Customer Value
For 35 years, Dr. O’Grady has been studying and winning in the game of breakthrough success. These insights as well as the underlying pieces to motivate and carry you through are contained inside. – from the Amazon book description of Dr. Thomas O’Grady’s new book, The Mechanics for Breakthrough Success: The Guide to a Life Read More …
The Learning Factor Inc. is a Vancouver-based organization dedicated to making business and labor smarter about learning through innovations in workplace education. Tracy Defoe does this is a variety of ways and one her favorites is the Toyota Kata. In her organization, Tracy plays the role of Chief Education Organizer. Listen/Download MP3 Business901 iTunes Store Read More …
Can I use your ADTP model along with an A3? – Joe Todd Sperl: Absolutely. We think it fits well with the A3, and that’s the way we designed and put it into the book. The way we’ve overlapped it, we think it blends nicely with that A3. Some may agree, and some may disagree. Read More …
Bob Petruska of Sustain Lean Consulting brings 24 years of experience helping a variety of customers including Health Care, Aerospace, Automotive, Food, Office and Service industries improve their performance. He is a consultant, presenter, trainer and author of Gemba Walks for Service Excellence: The Step-by-Step Guide for Identifying Service Delighters. It is heavily illustrated and includes Read More …
Bob Petruska of Sustain Lean Consulting brings 24 years of experience helping a variety of customers including Health Care, Aerospace, Automotive, Food, Office and Service industries improve their performance. He is a consultant, presenter, trainer and author of Gemba Walks for Service Excellence: The Step-by-Step Guide for Identifying Service Delighters. It is heavily illustrated and includes Read More …
Bob Petruska of Sustain Lean Consulting brings 24 years of experience helping a variety of customers including Health Care, Aerospace, Automotive, Food, Office and Service industries improve their performance. He is a consultant, presenter, trainer and author of Gemba Walks for Service Excellence: The Step-by-Step Guide for Identifying Service Delighters. It is heavily illustrated and includes Read More …