Managing Customer Value
“The answer is a resounding yes.” – Dr. Thomas Graham, author of Innovation the Cleveland Clinic Way: Powering Transformation by Putting Ideas to Work Joe Dager: I think many people would challenge the notion that you could have a methodology for innovation. Do you feel like you have what you call a method or a repeatable Read More …
Oscar Roche believes the long term success of any business lies in the development of people capability. It is this belief, combined with extensive operations management experience, that permits him to add value to any organization he works with. Oscar is is the Director of Training Within Industry Institute in Australia and my guest in Read More …
In the project world, seldom, if ever, do you see any discussion about using multiple project methodologies. When you think about it, is every methodology good at enterprise management? Is every methodology scalable? When we think about the variety of projects that are there for our use, Waterfall, Scrum, Agile, Kanban, and a host of Read More …
In the podcast with Jeff Anderson, the catalyst behind the Lean Change Method, we discussed the Lean Change Techniques he has deployed at Deloitte. More information is available about the Lean Change Method at http://agileconsulting.blogspot.com/. Jeff leads the Deloitte Lean market offering, providing advisory, transformation, and change management services to software technology based organizations, helping Read More …
Processes lend themselves to measurement. If you treat your marketing as a process, then you should be able to measure your marketing. The define stage answers the question: What is important? The measure stage will answer that question by asking: How are we doing? I stated in a previous post that the purpose of the Read More …