Managing Customer Value
Most continuous improvement efforts and most notably Lean are influenced heavily by the power of visualization. In fact, the post-it-note and a roll of butcher paper may be the two most important tools that you can have. Even computers are trying to jump into the fray like the iPad. ;) Graphics, Sticky notes, Mapping and Read More …
Drew Locher was my guest on the Business901 podcast and our conversation centered on applying Lean to the Office and Service sectors. Drew has been working to implement business strategies since 1986 and I am amazed at his ability to distinguish between novel ideas and ones that are just a horse of a different color. Read More …
Mike Osterling was the guest on the Business901 Podcast and this Ebook is a transcription of our recent podcast. After listening to the podcast, I was disappointed thinking that I let Mike down in the interview by not drilling down enough with the questions. After reviewing and editing the Ebook, I think Mike’s knowledge of Read More …
Mike Osterling of Osterling Consulting was my guest on the Business901 Podcast. We had the opportunity to discuss White Collar Kaizen and the differences between executing Kaizen events in production versus office environments. Mike specializes in Lean Operations implementation and training. As Lean Manufacturing Manager for Square D Company, he led their transition from traditional Read More …
The Microsoft Vision to Venture Series is a great package of audio for small business. Pick your favorite speaker and download the mp3 file. Better than an audio book! Take a look. http://smallbusiness.officelive.com/seminars/winningherway