Managing Customer Value
I was taught Lean is simple: Find a problem, Solve a problem. It really is that simple to get started. Using my interpretation of Lean thinking, we start by: Capture what you are doing (CAP-Do) Create your Standard Practice (SDCA) Take one of those practices improve on it (PDCA) Try something new explore (EDCA) The percentage Read More …
PDCA or Plan – Do – Check – Act The word “Kaizen,” if you break it down into its two Japanese root words, “kai” means change and “zen” means good. It’s not just about change or an iteration. It’s about making sure change is for the better, and that the change is what you intended. The essence Read More …
Jim Gilmore’s new book, Look: A Practical Guide for Improving Your Observational Skills, introduces a metaphor of “six looking glasses.” Each looking glass represents a particular skill to master in order to enhance the way we look at the world. The six skills include binoculars, bifocals, magnifying glass, microscope, rose-colored glasses, and blindfold looking. Each looking glass provides Read More …
Since the age of 12, Dr. O’Grady has been interested in entrepreneurial activities. Besides hard work, he credits his success to constant independent learning and states that he learns from each person he meets. His new book, The Mechanics for Breakthrough Success: The Guide to a Life You Never Considered Reachable is a compilation of what has Read More …
The premise of the book by Michael Bungay Stanier’s titled The Coaching Habit: Say Less, Ask More & Change the Way You Lead Forever. is to teach managers how to make coaching part of their everyday job. In it, they drill down on 7 essential questions and as the authors say, “ to demonstrate how—by saying less Read More …
A collection of Business901 Podcasts that center on a Kaizen Event and the steps leading up to it. I have included a few meeting and communication transcriptions that I thought would prove beneficial. As of this writing, there are 13 transcriptions included. Kaizen Event Stack Stacks are a new way to organize your own publications, as Read More …