Managing Customer Value
The Business901 Podcast of the year was a two part series Designing through Promises & Designing through Promises, Part 2 with Mark Burgess as the guest. The Transcription of the Podcast can be found at The Theory of a Promise Mark Burgess is perhaps best known as the author of the popular configuration management software package CFEngine, but has also Read More …
“If you can trust a promise, you can save a lot of time and effort. It helps you to form expectations, and that expectation is knowledge that you build up by having a relationship with something or some process or some personal device.” – Mark Burgess Related Podcasts and Transcription: The Theory of a Promise Read More …
Mark Burgess is perhaps best known as the author of the popular configuration management software package CFEngine, but has also made important contributions to the theory of the field of automation and policy based management, including the idea of operator convergence and promise theory. Mark is the author of numerous books, articles, and papers on Read More …
Mark Burgess is perhaps best known as the author of the popular configuration management software package CFEngine, but has also made important contributions to the theory of the field of automation and policy based management, including the idea of operator convergence and promise theory. Mark is the author of numerous books, articles, and papers on Read More …
In the podcast, We don’t use a Transactional Contract for Marriage, Why for Projects?, with Alan Mossma of The Change Business we discussed The Promise Conversation Cycle. Alan had this to say about it. Think of a customer and a provider, or a potential provider. The customer makes a request to the potential provider. That Read More …