Managing Customer Value
This particular video, Putting the Kata into Action is the last video of a 7-part series with Brandon Brown where we discussed the the Toyota Kata. Toyota Kata is documented in Mike Rother’s book Toyota Kata: Managing People for Improvement, Adaptiveness and Superior Results. The series consist of these 7 videos: What is Toyota Kata Read More …
As a System Director of Performance Improvement at Baptist Memorial Hospital, Skip Steward (a TWI Job Instruction Certified Trainer), drew this handwritten that shows his thoughts and process about using the Job Instruction method of Training Within Industry. Skip will also be presenting at the upcoming Training Within Industry Summit this May in Jacksonville, Fl. Read More …
The Five Habits You Need Bob Thompson is an international authority on customer-centric business management who has researched and shaped leading industry trends since 1998. Bob is founder and CEO of CustomerThink Corporation which includes being editor-in-chief of CustomerThink.com, the world’s largest online community dedicated to helping business leaders develop and implement customer-centric business strategies. Read More …
A Lean Sales Method There has been a resurgence or maybe recognition of the use of the OODA Loop as a basis for much of the current ideas surrounding Iterations, Rapid Development Cycles and Decision Making. What makes the OODA Loop such a popular subject? When we first think of the OODA Loop, we think Read More …
Individual Kaizen will make you better today and as a result opens doors tomorrow! Learn how by practicing 3 things to do in your individual life! The Friday Video Series continues with Dr. Michael Balle, the Gemba Coach at the Lean Enterprise Institute. This series of videos continues with a central theme of Kaizen. The Read More …