Managing Customer Value
The premise of the book by Michael Bungay Stanier’s titled The Coaching Habit: Say Less, Ask More & Change the Way You Lead Forever. is to teach managers how to make coaching part of their everyday job. In it, they drill down on 7 essential questions and as the authors say, “ to demonstrate how—by saying less Read More …
Roger Schank wrote a book, The Creative Attitude: Learning to Ask and Answer the Right Questions: a few years ago that still is one of the better books that I have found on asking the right questions. From an Amazon review, “He describes how we think unconsciously using scripts. It is when this script fails do Read More …
I have been practicing more and more lately with the use of the Knowledge Vee, a creation of Bob Gowin’s and later shared in a book with Joseph Novak. In creating a Knowledge Vee (see post, If We Build Collaborative Funnels, We get Collaborative Customers), you start out by asking a Focus Question. The Focus Read More …
Kaiser Fung is a professional statistician with over a decade of experience applying statistical methods to marketing and advertising businesses. His acclaimed blog, Junk Charts, pioneered the critical examination of data and graphics in the mass media. Kaiser is my guest next week on the podcast and this is an excerpt from it. Kaiser recently Read More …
David Meerman Scott had a good post today…But my question to you is if you are reading this, you are participating in social media, find out why! Have you noticed there are a bunch of polls and research reports that ask people questions such as “Do you read blogs?” or “Do you use social media?” Read More …
I received this in my joke folder today and though it probably has been circulated for years, I am never first to get these, I thought it have a valuable lesson. How many times have you heard that a lawyer should know the answer to the question before he asks? Well, we do try to Read More …