Managing Customer Value
Do you meet the criteria that successful customer-centric companies set? In this podcast, we explore this term and find out what it really means to be Customer Centric. Author Bob Thompson, an international authority on customer-centric business management who has researched and shaped leading industry trends since 1998. Bob is founder and CEO of CustomerThink Read More …
Can a process really drive innovation? If we call Lean 3P a standard process, how would that accelerate, let’s say, a learning cycle? These are the questions that I asked Dan McDonnell discussed the co-authorof the book, Unleashing the Power of 3P: The Key to Breakthrough Improvement. He answered the question below and many other Read More …
Lean technology has now evolved from the manufacturing floor to the whole enterprise. Many companies have found real value in applying the fundamental concepts of Lean throughout the organization. The lean concepts of Kaizen, PDCA and the tools such as Pareto Charts, 5 Why’s and even Poka Yoke are commonplace. As a result of discussing Read More …
Are your employees productive? Do they have specific objectives and measurements? One Page Management offers a system for all personnel and a key to high production and realized goals. In a growing company finding quality personnel is one of the most difficult task. As a result, managing that talent has become more difficult and demanding. Read More …