Managing Customer Value
By having a customer-centric mentality, you prioritize your customers’ needs and create an organization focused on ensuring customer satisfaction and loyalty. This mentality creates an environment for your customers to feel appreciated, respected, and taken care of. In turn, this will increase customer loyalty and repeat customers, as well as the potential to receive referrals Read More …
A Quick Overview of What They Are and If They Have a Place in B2B Customer Research What is a Socratic Circle? If you’re looking for a way to get more out of your business research or sales meetings, you may consider using Socratic Circles. But what are they? And how can you use them Read More …
Maybe you have some customers that have purchased but are not sold on your product; some of these customers even could perhaps be customers that are fence about deciding whether or not to buy your product. Find these customers and discover what they want, and you’ll gain a new perspective on your business, marketing efforts, Read More …
Value is the most important factor in any sale. Customers who perceive your product as valuable are much more likely to buy it, regardless of the price. Conversely, if a customer does not perceive your product as valuable, they will not buy it, no matter how cheap. So, how do you convert a customer’s perception Read More …
What Buyers Value: To better understand what buyers value, it is important to know how most companies fall short. Many companies make mistakes, starting with the wrong questions, relying on assumptions, and not taking the time to listen. As a result, they often fail to connect the dots and understand what buyers are looking for. Read More …
Strategic planning is a major part of any company’s operations. It relates to developing a vision and a plan for the company to achieve its goals and objectives. Strategic planning is not a one-time activity; it should be an ongoing process. Strategic planning involves identifying your target markets, customers, products, services, and competitors. You must also Read More …