Managing Customer Value
A great underutilized resource for small business is SCORE. They have a Small Business Success Podcast Series which has some excellent material monthly. And what is great about the podcast is that they are short enough, many are only 6 to 8minutes, that you can get a mini-briefing on the subject matter. Browse around their Read More …
Sometimes, I forget the obvious. Does that ever happen to you? Much of my background has always been predominantly in Small Business, manufacturing, process equipment and even defining it further in construction related fields. As, I was organizing my TV show content, I looked at two organizations, Fort Wayne SCORE and NIBAC, formerly the TQM Read More …
Marion/Grant SCORE Chapter 550, Service Corps of Retired Executives, will hold its Starting and Business Workshop on October 1st and 2nd at Marion Public Library, 600 S. Washington St. On October 2nd United States of America (Press Release ) August 14, 2008 — Marion, IN – The Marion/Grant County SCORE Chapter 550, Service Corps of Read More …
The Fort Wayne SCORE Chapter(Service Corps of Retired Executives) will have its monthly meeting at 9:30 AM, June 17th at Indiana Tech, 1600 E. Washington Blvd. I will be presenting an overview of “Duct Tape Marketing” to the Counselors. If you are are interested in becoming a SCORE counselor, you are invited to attend. SCORE Read More …
NPS is based on the fundamental perspective that every company’s customers can be divided into three categories. “Promoters” are loyal enthusiasts who keep buying from a company and urge their friends to do the same. “Passives” are satisfied but unenthusiastic customers who can be easily wooed by the competition. And “detractors” are unhappy customers trapped Read More …