Managing Customer Value
When setting goals, we have all been taught to use the acronym SMART. Of course, SMART stands for Specific, Measurable, Achievable, Relevant, and Time-Bound, just in case you forgot. We run our products, programs, and even our companies by this acronym. On top of this or an adjacent thought is the linear thinking of “cause Read More …
Liz Guthridge is a results-oriented, award-winning change leadership coach and consultant with extensive communication experience. She specializes in supporting department leaders of organizations who are introducing complex new initiatives or making other changes that may confuse, disrupt or upset internal stakeholders. Connect Consulting is an independent and specialized management-consulting firm focused on clear and credible Read More …
The ASQ Charlotte Section Annual Conference 2013, Quality Conference of the Carolinas will focus on Leadership Development with three different tracks. Attendees will have the opportunity to choose between three different tracks; Problem Solving Leadership, Strength-Based Organizational Change and The Cultural Shift in Healthcare. The Strength-Based Organizational Change session is being hosted by Bob Petruska, Read More …
These are the the tools I use for Poka-Yoke Implementation. It will make you as “Smart as a 5th Grader.” Yes, this is not rocket scientist stuff. It is easy and simple. Now, these methods alone will not get you to Six Sigma Quality levels but they will start you on the path of continuous Read More …