Managing Customer Value
David Shaked of Almond-Insight has just finished his book, Strength-Based Lean Six Sigma: Building Positive and Engaging Business Improvement. Using various strength-based approaches such as Appreciative Inquiry, David has created a radically different way to approach Lean Six Sigma. He calls this method Strength-Based Lean Six Sigma. David is a Master Black Belt formerly with Read More …
You may remember David Shaked of Almond-Insight from a previous Business901 Podcast, Strength–Based Lean and Six Sigma. David just finished his book, Strength-Based Lean Six Sigma: Building Positive and Engaging Business Improvement and will be my guest next week on the podcast. David is a Master Black Belt formerly with a large global corporation (Johnson Read More …
Are you plugged into your customer? When we look at continuous improvement efforts, we determine what we need to change to create a better process. We emphasize the change needed. Certainly there is a degree of “Check” in our hypothesis and experiments but seldom is that the emphasis of our work. Often, we concentrate on Read More …
In reading Gary Klein’s latest book, Seeing What Others Don’t: The Remarkable Ways We Gain Insights, he discusses a story based on a method called positive psychology. In a nut shell, it says that the therapist would try to make a depressed person less miserable by eliminating their misery. The problem was that when you Read More …
Leon Berg is a founding member of the Ojai Foundation, an educational sanctuary in the Upper Ojai Valley of Southern California. He is a Senior Trainer of the Ojai Foundation’s Center for Council Practice, and has been facilitating Council groups in the U.S. and abroad for over 20 years. In 2001, he went to Israel Read More …
Eric Michrowski says in the podcast, This is where the psychology comes into is, the attitudes and their beliefs of the team member drive the behaviors, and the behaviors drive the results. You can’t hammer in behaviors, you got to start zeroing in on the attitudes and beliefs, and that’s really also linked to employee Read More …