Managing Customer Value
Leaving a high-flying job in consulting, Angela Lee Duckworth took a job teaching math to seventh graders in a New York public school. She quickly realized that IQ wasn’t the only thing separating the successful students from those who struggled. Here, she explains her theory of “grit” as a predictor of success. Is it about Read More …
Leading Effective Virtual Teams: Overcoming Time and Distance to Achieve Exceptional Results is Nancy Settle-Murphy new book. She draws from more than two decades of experience in facilitating the work of global teams working across time zones, locations and cultures. Nancy’s company is Guided Insights and can be found on twitter @nsettlemurphy. She is the Read More …
In my own little celebration this week for the book The Power of Pull: How Small Moves, Smartly Made, Can Set Big Things in Motion by John Hagel, John Seely Brown and Lang Davison, I am doing a series of blog post and offering comments on how this book has influenced my thoughts. This book Read More …
Dr. Eric Reidenbach has been a favorite author, mentor and collaborator with me through recent years. We developed the info-program Driving Market Share where we spent a great deal of time discussing his favorite past time, the subject of value. He has given me the honor of posting his latest article. I have taken the Read More …
Can the principles of Lean be applied to your daily life? Dan Markovitz, founder and owner of TimeBack Management certainly thinks so. He has developed a consultancy specializing in improving individual and organizational performance through the application of lean concepts. Dan has backed up his claim in his latest book, A Factory of One: Applying Read More …
One of the Lean tools that is used to determine the root cause of a problem is the Fishbone Diagram, also known as the Cause and Effect Diagram or Ishikawa Diagram. It identifies and explores on a single chart the 5 – Why technique, The aim is to work down through the causes to identify Read More …