Kids like Fun and Social Activities, do you?

If games are so engaging, why can’t work be that way? Great examples of how this is happening in Gabe Zichermann, CEO of Gamification.co and Dopamine, keynote at TNW2012 conference this year. Gabe is an author, highly rated public speaker and entrepreneur whose book, Gamification by Design: Implementing Game Mechanics in Web and Mobile Apps Read More …

A Short Course in Design Thinking

Ready, Set, Design is a favorite group activities, for adults and kids alike, at Cooper-Hewitt. It’s a highly adaptable design challenge that can jump-start collaborative and creative thinking in any group. They use it with kids’ groups at the Museum, for internal staff meetings, and even at industry conferences and summits. The activity is such Read More …

Will someone pay for Intangible Value?

In a recent blog post, Looking for a Game Changer, Start Underperforming!, I discussed the book Uncommon Service. Next weeks Business901 podcast guest co-author Anne Morriss discusses the four universal truths outlined in the book for delivering uncommon service: You can’t be good at everything. Someone has to pay for it. It’s not your employees’ Read More …

A Teaching Resource for Design Thinking

Dr. Charles Burnette created an outline for teaching children Design Thinking. He freely shares this information on his website idesignthinking.com. He feels Design thinking is important to for children to learn. I happen to agree with him and his seven principles constitute the premise on which IDeSiGN is based. I stands for intending To intend Read More …

Sketching an important Leadership Tool

There are few faster, cheaper and more effective communication tools than the pen and paper. It’s easy, you can use it anywhere and anytime and it is one of the most effective collaboration tools that exist. You can start with a grand idea and instantly transform to the smallest, most minute detail. It is a Read More …

Show Business Side of Service Design eBook

Turning good services into memorable service experiences was the theme of the Business901 podcast with Adam St. John (aka Adam Lawrence) of Work•Play•Experience. This is a transcription of the podcast, Insight into the Customer Experience through Theater. Adam is a professional comedian, business consultant and writer with a background in psychology and the automotive industry. Read More …