Managing Customer Value
I have extended my interest more deeply into Training within Industry (TWI) which was presented in a very unique way in the book, The 7 Kata: Toyota Kata, TWI, and Lean Training. The book was published in 2012 and authored by Pat Boutier and Conrad Soltero. It received the Shingo Award for Research and Professional Publications from Read More …
Dr. Liker is a nationally recognized authority on lean manufacturing methods and Professor of Industrial and Operations Engineering at the University of Michigan. I asked him, “It’s amazing how intuitive a good coach can be in what you’re doing. I relate it a lot to sports, like you were talking about the golf head early, Read More …
When I think about Training within Industry (TWI), I think of a method of incremental training. You don’t go out and try to train everyone at once, you actually get a few to master it and become your advocate and train more. That may not be a perfect description but I have used this method Read More …
Jim Huntzinger has been an advocate of Training within Industry (TWI) for many years. His most recent effort has been the development of a learning website centered on introducing TWI to the masses. I encourage you to take a peek at http://www.whatistwi.com/. Jim Huntzinger has researched at length the evolution of manufacturing in the United Read More …
Next week’s Business901 Podcast features Doug Lipp, a world-renowned speaker and acclaimed expert on customer service, leadership, change management and global competitiveness. Doug recently published a book, Disney U: How Disney University Develops the World’s Most Engaged, Loyal, and Customer-Centric Employees. I have always been intrigued about the consistency and sustainability of Disney. Several excerpts Read More …
Someone recently asked me the best way to start Lean? Since it was on Twitter, and I only had 140 characters, I replied: “Best way 2 start #Lean? Practice Respect 4 People & Continuous Improvement after that it is all window dressing.” Now that I have an entire blog post to comment on, I believe Read More …