Managing Customer Value
This is the introduction page to the Trilogy Module of the Lean Service Design Trilogy Course. There is a special offer located on the page. First, I would like to emphasis the importance of knowing, understanding how a customer/prospect views and uses your Service Products. In the Service/Train module, I introduced the pyramid of the Read More …
This is a 35 minute presentation on the principles that the trilogy is based on. Lean Service Design Trilogy eLearning course is highly influenced by Service Design Thinking and Lean as the business process. We will use the Lean methods of SDCA, PDCA and EDCA as they relate to each discipline and the path between Read More …
What is the Lean Service Design Trilogy? Wikipedia defines a trilogy is a set of three works of art that are connected, and that can be seen either as a single work or as three individual works. Lean, Service and Design are certainly works of their own and separate fields of practice. However, when connected, Read More …
Rarely, do I find researching a topic so easy as I did in researching Dr. Juran and the Juran Institute for my recent podcast, Business Improvement thru Quality, the Juran Way, with Juran Institute CEO Joe DeFeo. The research started by reaching over to my bookcase and reviewing the Quality Control Handbook, 3rd edition by Read More …