This is a 35 minute presentation on the principles that the trilogy is based on. Lean Service Design Trilogy eLearning course is highly influenced by Service Design Thinking and Lean as the business process. We will use the Lean methods of SDCA, PDCA and EDCA as they relate to each discipline and the path between Service through SD-Logic (The Service-Dominant Logic of Marketing) to Design.
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This course is ideally suited for…
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Product Managers
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Value Stream Managers
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Sales and Marketing
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Small Business Owners
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Consultants
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Lean Practitioners
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Design Thinkers
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Architects
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Professional Services
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Service Designers
If you are having trouble making a profit with your services: Sign up Now for Lean Service Design Trilogy
Related Information: Lean Service Design Trilogy
Video credits:
Dan Jones, Lean Enterprise UK
What is Zappos?
Michael Balle, The Gemba Coach at the Lean Enterprise
Tim Brown, IDEO
This is Service Design Thinking
Janet McColl-Kennedy, University of Queensland
Dr. James Womack of the Lean Enterprise
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