Managing Customer Value
In an immersive working session at the Lean People Development Summit, held September 11-12, Roger Bilas will facilitate the TWI: Still the Perfect Foundation for People Development – 75 Years and Counting session. The Summit draws professionals from HR, continuous improvement, and leadership to explore how best to design job roles aimed at improvement, build Read More …
I use a foundation of Training within Industry (people side) and the 6s approach (Data side) to implement an onboarding program. It is usually based on a 90 to 100-day cycle. An outline of the process is depicted below. 5s is a systematic corrective action technique to clean up, get organized and make this the way Read More …
I will be adding a collection of Podcast Transcriptions through my Issuu channel called Stacks. Stacks are a new way to organize your own publications, as well as any other publications that you find interesting. For your own publications, after you are done publishing them, Stacks are an easy way for readers to discover all Read More …
Joe: The most popular of all TWI programs is Job Instructions. I think you take a little different bend on it rather than just thinking of it for the worker. You talk about how it plays a role of developing leaders, can you expand on that? Related Podcast and Transcription: Using The 7 Kata Conrad Soltero: Read More …
Shingo Prize winning author, Conrad Soltero. Conrad won the Shingo Prize as the principal author of The 7 Kata: Toyota Kata, TWI, and Lean Training. It was published in 2012 by Productivity Press. He works at the Texas Manufacturing and Assistance Center or TMAC as we’ll call it and is a Shingo prize examiner. For Read More …
Most of us familiar with Training Within Industry know that the majority of the training in TWI has been in the area of Job Instruction. When we think about Sales, we immediately think about Job Relations. I think TWI offers a greater opportunity. We spend most of our time training sales and support people to Read More …