Tricks from the Trenches on applying Hoshin Kanri

Anthony Manos is a Catalyst with Profero, Inc., where he provides professional consulting services, implementation, coaching and training to a wide variety of organizations, large and small, private and public, in many industries focusing on Lean Enterprise and Lean Healthcare. Mr. Manos has extensive knowledge of Lean and quality in a wide range of work Read More …

PDCA Cycle of Zingerman’s Deli

At the 2011 ASQ Lean and Six Sigma Conference, one of the featured speakers was Ari Weinzweig, CEO and co-founding partner of Zingerman’s in Ann Arbor, Mich. The Zingerman’s Community of Businesses (ZCoB) has annual sales approaching $40 million. ZingTrain, a consulting and training company that shares Zingerman’s approach to business with like-minded organizations from Read More …

Blending Appreciative Inquiry and Continuous Improvement

This is a transcription of the Business901 Podcast, Is Appreciative Inquiry the next step for Continuous Improvement?. Ankit Patel, principal partner with The Lean Way Consulting firm while doing some work with the Cleveland Clinic, discovered Appreciative Inquiry and saw an opportunity to blend it with his work in Continuous Improvement. An excerpt of the Read More …

Critical and Creative Thinking benefits the Problem Solver

Below is a presentation that I will be giving this week to the Plantmix Asphalt Industry of Kentucky. It will be during the winter training school and focus on using both Critical and Creative Thinking benefits the Problem Solver. It also includes how to prevent the failures of most decision processes. This an hour long Read More …

Problem Solving w Appreciative Inquiry

Could this be the missing link between Lean and Sales and Marketing? Appreciative Inquiry (AI) focuses on growing or increasing in value through exploration and discovery. It is a positive approach to change. It compliments Lean Thinking when you view Lean from a Value perspective versus a Waste Perspective. It is also relevant on how Read More …

Why Prototype? Customer Interactivity is the Most Meaningful Part of Design

Prototypes are becoming a design deliverable with the advent of many sophisticated software applications spurred by Rapid Prototyping, 3D Modeling etc. However, the initial paper sketch is arguably the best tool, at least in the beginning. Prototyping helps us to design better user experiences. However, many of us still forget to include the user! We Read More …