In discussing the topics of Appreciative Inquiry and Service Design, I came upon this summary that seemed very fitting for the end of the week.
What we ASK determines what we DISCOVER
What we DISCOVER determines how we TALK
What we TALK ABOUT determines how we DREAM together
How we DREAM together determines what we DESIGN AND CREATE TOGETHER
The anticipatory principle: “Whether you think you can or think you can’t, either way you’re right.” Henry Ford.
Constructive change comes from our imagination and the way we talk about our future
Our expectations create reality
This was taken from a slide that was part of an Appreciative Inquiry presentation by The Flame Centre.
Contact information:
Website: www.flamecentre.com
Email: Wendy_Tan@flamecentre.com
Related Information:
Lean Engagement Team Book Released
Appreciative Inquiry instead of Problem Solving
Service Design Thinking Podcast with Marc Stickdorn
Define the Expectation, Delight the Customer