Managing Customer Value
From Thinking About Things to Thinking About Relationships. The readers of my blog will recognize many of the terms Jeff Sussna used throughout the book, Service Design, Service Dominant Logic, Jobs to be Done, and Design Thinking, I asked if he had an underlying thread to all of it? Related Podcast and Transcription: Digital Services Read More …
In next weeks Business901 podcast, I asked Carolina Rogoll, who has been building some of the world’s most beloved brands for over ten years, about how often you should evaluate your brand image. Employed at Procter & Gamble, the world’s largest consumer packaged goods company, she has worked across different product categories in global markets Read More …
I seldom post Ted Videos anymore to my blog but this video speaks to how the interaction between user and designer (this time an architect) in something as massive as a building has changed. A wonderful description that I hope you enjoy as much as I did. An excerpt for the video: Because it doesn’t Read More …
I have been doing some project work in Scorecarding and Dashboarding lately and ran across the term the 4P Cycle in Gupta’s book, Six Sigma Business Scorecard. The 4P Cycle consist of Prepare represents ensuring good inputs to the process, The inputs consist of Ishikawa’s 4Ms (material, machines, methods, and manpower or people). The objective Read More …
In a past podcast, I had Daniel Matthews author of The A3 Workbook: Unlock Your Problem-Solving Mind and ask him why he favored A3s over 8D or some other problem solving tools. The answer I received was much different that what I expected. Daniel learned what it takes to make a truly successful Lean transformation Read More …
Get a glimpse into Menlo Innovations joyful and disciplined “agile” methodologies that are the foundation on how they have built our business culture. This Business901 podcast with Menlo founder and chief Agilist, Rich Sheridan discusses the Menlo WayTM. At this date I am sure there is only limited seating left for this action packed day Read More …