Managing Customer Value
Robin Lawton book, Creating a Customer-Centered Culture: Leadership in Quality, Innovation, and Speed offers some valuable insights even though it was written 20-years ago. In a past podcast, I asked Robin about discussing outcomes versus features and benefits. Related Podcast and Transcription: How Do You Listen to Your Customer? An excerpt from the podcast: Rob Read More …
My podcast guest next week, Theodore Panagacos is a former Management Consultant with Booz & Company and has years of experience helping organizations design and implement business models that improve its service to customers. His book, The Ultimate Guide to Business Process Management: Everything you need to know and how to apply it to your Read More …
Below is a presentation that I will be giving this week to the Plantmix Asphalt Industry of Kentucky. It will be during the winter training school and focus on using both Critical and Creative Thinking benefits the Problem Solver. It also includes how to prevent the failures of most decision processes. This an hour long Read More …