Managing Customer Value
Prototyping is a way to introduce our products or services in a very disarming way. It is a way of saying, “I respect your opinion.” Creating that empathetic connection with others can have a profound impact on your company. We all prefer to buy services from people that we perceive to be experts in their Read More …
In the paper, Evolution of PDCA, covered the development of PDCA from the introduction to the scientific method (you could argue between Aristotle or Galileo) to the latest development covered by the paper with the addition of the Model for Improvement published and described in The Improvement Guide. This book was published in 2009. In Read More …
In Franklin Covey’s, The 4 Disciplines of Execution, they use the term the “Whirlwind” in the same manner as I think about Standard Work. As they describe operating outside the whirlwind (SDCA) think of that as PDCA or EDCA depending on if you are looking for incremental or breakthrough type improvement. You have to allocate Read More …
Review this Slideshow and pay particular attention to the re-productive section. This is a description of incremental improvement or PDCA. I cannot over-emphasize the importance of the Check stage of PDCA or the feedback mechanism that you use in the iteration. James O. Coplein, author of the Lean Architecture: for Agile Software Development states, “A Read More …
“The fundamental idea of iteration (PDCA) is learning. To eschew PDCA is not only arrogant; it is inefficient & often ineffective,” says Shoji Shiba author of Four Practical Revolutions in Management : Systems for Creating Unique Organizational Capability. The Lean practice of PDCA is ideal for learning and creating knowledge activities. Following this process it Read More …
PDCA Introduction: The Deming Cycle or The Plan-Do-Check-Act (PDCA) model is a proven framework for implementing continuous quality improvement. These four steps provide the framework for continuous improvement. The PDCA cycle basically starts with a plan and ends with an action in accordance with the information learned during the process. In later years Deming actually Read More …