Managing Customer Value
This is a Part 1 of 3 blog posts on a series of books that Deloitte has sponsored that I think is outstanding. They are a follow-up to the book, The Power of Pull: How Small Moves, Smartly Made, Can Set Big Things in Motion, This book has been one of my staples in the Read More …
Matt Barcomb (Twitter: @mattbarcomb) has over 18 years of experience as a product development leader that takes a pragmatic, systems approach to change. He partners with organizations to help leadership teams develop and deploy strategy, optimize product management and development, and evolve traditional HR functions into modern talent development practices. Matt will be presenting this Read More …
Larry Rubrich of WCM Associates LLC wrote one of the most straight forward books on Hoshin Kanri that I have seen: Policy Deployment & Lean Implementation Planning: 10 Step Roadmap to Successful Policy Deployment Using Lean as a System. I had a past podcast on Lean Construction with him, An Overview of Lean Construction and Read More …
In a past podcast, Amir Schragenheim, President of Inherent Simplicity, is a software firm specializing in Theory of Constraint software discussed supply chain thinking with me. Related Podcast and Transcription: Red, Yellow, Green: Is Supply Chain Thinking that Easy? Excerpt from the Podcast: Joe: Is there places that this type of management doesn’t work? That Read More …
Eric Michrowski is a globally recognized leader in combining Human Performance, Operational Excellence and Process Improvement to drive Business Transformations that achieve substantial shifts in Customer Experience, Operational Reliability, Employee Engagement and Financial Performance. Combining elements of Organizational Development and Change Management, his approach is anchored in over 15 years of hands-on experience in a Read More …
They may be mouthing those words and saying, “We want culture change,” but truly what they want is a return on their investment and a change on the bottom line. We can get you there, but we can only get you there after you change the culture that undergirds your improvement system. – David Adams Read More …