Managing Customer Value
Co-author of Service Design: From Insight to Implementation and Service Design for Business: A Practical Guide to Optimizing the Customer Experience joins me for tomorrows podcast. An excerpt from the podcast: Joe: I’m a firm believer and I’ve mentioned that to you before is that the employee experience mimics the customer experience. Should our Service Design, should Read More …
i2E Solutions Inc has been a provider of Software Consulting services in the greater Calgary, Alberta area for over fifteen years. They specialize in solution/enterprise, architecture, and software development and have expertise is moving infrastructure and custom development into the cloud (Microsoft Azure). Experience with Oil and Gas, Telematics, Exhibition and Government industries. Terry Mandin Read More …
This is a collection of Business901 Podcast Transcriptions, called Stacks (see below) through my Issuu channel: Kaizen / PDCA Stacks Stacks are a new way to organize your own publications, as well as any other publications that you find interesting. For your own publications, after you are done publishing them, Stacks are an easy way Read More …
A collection of User Experience Transcriptions that center on technology or the more traditional UX thinking. Part of a collection of Business901 Podcast Transcriptions, called Stacks (see below) through my Issuu channel: User Experience The User Experience Stack includes Jeff Gothelf, Dave Malouf, Steve Portigal, Jeff Kalbach, Russ Unger, and others. Stacks are a new Read More …
Shawn Casemore is a consultant, speaker, and author investing significant time studying top performing organizations around the world, consulting with and advising CEOs on how to build a more empowered organization in order to dramatically improve performance, create a compelling competitive advantage, and maximize profits. You can find Shawn at CasemoreandCo.com Our discussion centered around Read More …
Are you missing opportunity in the way that you manage your vendors. Shawn Casemore, the author of Operational Empowerment: Collaborate, Innovate, and Engage to Beat the Competition thinks that way. Shawn is my guest next week to discuss operational empowerment and how companies are leaving valuable knowledge and opportunities on the table. And it is just Read More …