Managing Customer Value
Leave a 3-Minute Video on Your Favorite Tool. Why do you like it? (This is A Google Community: Next 7 Tools) Community purpose: to explore, create, and perfect the next generation of continuous improvement tools that will lift the quality and effectiveness of organizations beyond 2020. The first seven tools were published by JUSE over Read More …
Bob Petruska, author of Gemba Walks for Service Excellence: The Step-by-Step Guide for Identifying Service Delighters discussed what he learned (part 2 of 2) about Sur-Seal Corporation after listening to the podcast (part 1of 1) with Mick Wilz, Director of Enterprise Excellence and Co-Owner of Sur-Seal. Related Podcasts and Transcription: Lessons in Visuality I asked Read More …
It’s all about breaking the old business model and innovating new models. In with the new, out with the old is every innovator’s mantra. The perfect example is Dean Kamen. You remember Dean, don’t you? He had this product called the Segway that was ready to revolutionize the way we traveled in cities. However, it Read More …
Disciplined Entrepreneurship: 24 Steps to a Successful Startup author Bill Aulet said this in an upcoming Business901 Podcast: Bill: There is an enormous need for this. We’re already into, you know Joe, this is two weeks out and we’re going into our second printing. I have been blown away by the demand for this. I Read More …
The story of Austin’s Butterfly with Ron Berger is one of the best lessons I have seen for continuous improvement. It applies the principles of iterations, collaboration, and feedback. Austin was able to improve the last effort dramatically and, as a result, did not even have to Pivot. The insights by the participants and their Read More …
We are all familiar with the thought of Outside the Box thinking and brainstorming. Methods that surprisingly are not all that productive. However, the alternative is something called TRIZ which to a sales and marketing guy, like me, seems way over complicated. A nice diagram and a simplified explanation of the process are contained in Read More …