Managing Customer Value
When people talk to me about demand, I get lost. Most of the time they focus on macroeconomics, governments, market identification, etc. But my struggle is that I have never seen a tax cut, training, better data, better methods create demand, just customers. Is that too simplistic? Many times we venture off in the world Read More …
The new book, The Outstanding Organization was discussed in a recent Business901 podcast, Achieving Organizational Health with author Karen Martin. Below is a transcription of the podcast. Karen Martin (http://ksmartin.com) provides Lean transformation and business performance improvement support to industry, government, and the not-for-profit sector. Karen’s broad understanding of operations design and business management stems Read More …
@KarenMartinOpEx, Karen Martin, author of The Outstanding Organization: Generate Business Results by Eliminating Chaos and Building the Foundation for Everyday Excellence, is my podcast guest next week and this is an excerpt from the podcast. Joe: You bring up my next question and lead into it perfectly. Planning seems to be so taboo. Even the Read More …
#ServiceDesign Specialist @sly or more formally Sylvain Cottong has worked extensively at these crossroads and as an early Internet evangelist, he has been advising governments & companies on strategies for the networked society. He lives & works in Luxembourg and Berlin. An excerpt of the podcast can be read at An Economist who practices Service Read More …
Many Lean Consultants or internal Lean Champions deal with the supply side of the equation. Sales and Marketing work on the demand side. So, you have to find common ground to introduce Lean. I think the first step is developing a consensus on Standard Work. It will meet resistance, but it is the one thing Read More …
Saul Kaplan (@skap5), the author of The Business Model Innovation Factory: How to Stay Relevant When The World is Changing was my guest on the podcast, An Innovation Junkie Interviewed. Saul is the founder and chief catalyst of the Business Innovation Factory (BIF), a real-world laboratory for exploring and testing new business models and social Read More …