Managing Customer Value
“Organizations and managers should be intentional and aggressive about creating a culture in which people feel valued, significant, and fulfilled, a culture in which people truly look forward to going to work,” says Larry Sternberg. Managing to Make a Difference distills the authors’ fifty years of combined leadership and consulting experience focused on best practices in Read More …
We talk a lot about Customer Centricity and the Customer Experience. In fact, entire industries have been built on this thinking. I am a big advocate of it and in the past took the deeper dive into Service-Dominant Logic and Service Design and transforming it into my thinking, Lean Service Design. The truth is in Read More …
Recently, I have been working on a research and marketing project for an upcoming summit, Lean People Development. It was formally known as Lean HR. As a result, I have been brushing the dust off a few of my exploits into Talent Acquisition, Training, Onboarding and other HR practices. It is quite amazing the areas Read More …
In the book, Host: Six New Roles of Engagement, author Mark McKergow used this metaphor as a way to engage with other members of teams, organizations, communities, and movements. I read it from the perspective of a sales and marketing person, I felt it added great lessons about when to and when not to engage Read More …
Eric Michrowski is a globally recognized leader in combining Human Performance, Operational Excellence and Process Improvement to drive Business Transformations that achieve substantial shifts in Customer Experience, Operational Reliability, Employee Engagement and Financial Performance. Combining elements of Organizational Development and Change Management, his approach is anchored in over 15 years of hands-on experience in a Read More …
A long time trainer of The Silva MethodTM, Majorie Dearmont was gracious enough to appear on the Business901 podcast, Successful Practices using The Silva Method. Marjorie brings insight, understanding, depth and humor to her presentations and has received numerous Awards of Excellence and Special Achievement from Silva International through the years. She is a member Read More …