Managing Customer Value
The brilliant part about the Kata is that it lays out a method and a routine, and if you follow the routine, you can learn it by yourself. I mean it takes some discipline in doing it, but it’s not rocket science. It is asking before telling. It’s observing, before doing it yourself and it Read More …
What makes Hoshin so unique over other planning methods is the effort that is put into the cascading effect of the Hoshin plan. This effect is called “Catchball”. Catchball drives the strategic planning process into every level of the organization and every employee and provides them the opportunity to define how they will contribute to Read More …
I asked Andrea Phillips an award-winning Transmedia writer, game designer and author, Marketing has moved from being a medium to get the message out, more as a medium of engagement. Storytelling may be the only way to engage people totally. Related Podcast and Transcription: A Primer on Transmedia Storytelling Andrea Phillips: Absolutely, 100 percent. I’ve been Read More …
Joe Swartz and Mark Graban co-authors of Healthcare Kaizen: Engaging Front-Line Staff in Sustainable Continuous Improvements were my guests on the Business901podcast, Engaging Front-Line Staff with Kaizen. Below is a transcription of the podcast. From the Book Description: Healthcare Kaizen focuses on the principles and methods of daily continuous improvement, or Kaizen, for healthcare professionals Read More …
Joe Swartz and Mark Graban co-authors of Healthcare Kaizen: Engaging Front-Line Staff in Sustainable Continuous Improvements were my guests on the Business901podcast. You can read an excerpt from the podcast, Engaging People in Healthcare with Kaizen. The book focuses on the methods of daily continuous improvement, or “Kaizen,” for healthcare professionals and organizations. I would Read More …
In next week’s podcast, I have authors Joe Swartz and Mark Graban discussing their new book, Healthcare Kaizen: Engaging Front-Line Staff in Sustainable Continuous Improvements. The book centers on healthcare, however, I believe many of the “lessons to be learned” can be applied to anyone in continuous improvement. An excerpt from the podcast (Listen to Read More …