Managing Customer Value
A short example of how systems thinking can be used in program evaluation to maximize program effectiveness. Part of the ‘Evaluation For Leaders’ mobile learning course at www.evaluationforleaders.org. Produced by Chris Lovato, Beverly Parsons, and Kylie Hutchinson. Check out other videos and resources at www.insites.org and www.communitysolutions.ca. YouTube video Removed Short video that gives you Read More …
The last two Business901 podcast featured Adam Zak, founder and CEO of Adam Zak Executive Search. Adam is an accomplished senior executive with more than 25 years of experience spanning the areas of management, consulting, financial and operations management and talent acquisition. He co-authored the book, Simple Excellence: Organizing and Aligning the Management Team in Read More …
What I like about the Outcome-Based planning approach is the emphasis it puts on evaluation and monitoring. I like to think of it as the area that makes you smart. Organizations are always trying to create a future state, a place they want to be. This is often done in isolation away from customers or Read More …
This is fun tool from the Forrester Website that is based upon the book, Empowered. In Empowered, the authors demonstrate how companies can successfully transform their business through the employees called HEROes (highly empowered and resourceful operatives). But they do not stop with just employees they also share ideas on how to leverage empowered customers. Read More …