Managing Customer Value
Rottie Consulting LLC was founded in April 2013 with the intent to provide consulting services to a variety of industries specializing in IT Project Management & Delivery, Technology Leadership, Organizational Change Management, Leadership Coaching, and International (South American) Relations. My podcast guest tomorrow is the founder of Rottie, Gabriela (Gabi) Vandermark. An excerpt from the Read More …
What would Dr. Deming Say? Dr. W. Edwards Deming advised us that a supplier is a partner and our relationships must be based on cooperation and trust. Adversarial relationships result in waste. Supplier relationships based on Dr. Deming’s teachings change fundamentally and, even better, both suppliers and customers win. Dr. Deming showed how customers and Read More …
I have been practicing more and more lately with the use of the Knowledge Vee, a creation of Bob Gowin’s and later shared in a book with Joseph Novak. In creating a Knowledge Vee (see post, If We Build Collaborative Funnels, We get Collaborative Customers), you start out by asking a Focus Question. The Focus Read More …
Change initiatives often promote customer success as a priority but put all the attention on improving process. That’s fine, but it only improves performance on 1 of the 8 Dimensions. Like tuning up one of the eight cylinders on your engine. Learn about how to integrate the other 7 and get stunning, sustainable results. This Read More …
In next week’s podcast with Steve Bell, the founder of Lean IT Strategies LLC, we discuss more than just Lean IT. We ended up talking (see the excerpt below) through much of the podcast on the context Lean seems to have; the ability to adapt while staying firmly rooted in its principles. Joe: Does it Read More …
Drew Kugler is now in his fourth decade of helping people and organizations around the world make sustainable progress in developing their willingness to work together more productively. As Founder of the Kugler Company, he works with executives and professionals on the never-ending issues of communication, leadership, and collaboration. Clients from all walks of industry Read More …