Managing Customer Value
I was getting ready to write a blog and was visiting several books I had just completed for some background information. I was distracted and saw that I had a couple of LinkedIn invitations and decided to review them instead. One of the invitations was from Bob Sproull. I stopped a second and looked over Read More …
Forget Six Sigma, let’s get some results. Think about the 80/20 rule. If you are going to get 80% of your results from 20% of the problem than narrow even further to 95/5 if you can. So when you institute a quality program focus on small areas that get big results. Why waste your efforts Read More …
The Global Six Sigma & Business Improvement Awards – www.tgssa.com– are presenting you with a great opportunity to win recognition for the great work that you and your business excellence people are delivering to your organization. “We are extremely excited to have received this recognition from WCBF for Best Emerging Business Improvement. I believe this Read More …
When I received this from Scott, I glanced at the headlines and discarded it. Heck, I than thought about it for a second and went back and read it. Why? I remember being told a long time ago, if I choose to be in the top 10% of whatever I did, I would never have Read More …