Managing Customer Value
Henry Chesbrough and Gary Hamel Talk Innovation Platforms in the video below posted on the site Innovation Excellence, Henry Chesbrough, originator of the concept of open innovation, discusses products as an innovation platform. MIX Maverick and award-winning author Henry Chesbrough discusses how Nokia had fantastic success in the 90s building products but got left behind Read More …
Service Innovation requires that shift the focus away from the solution and back to the customer. In the podcast, Service Innovation – Rethinking Customer Needs, my guest Lance Bettencourt discusses how to rethink your approach to the customer’s needs: how the customer defines value in a product or service. This is a transcription of the Read More …
True service innovation demands that you shift the focus away from the solution and back to the customer. To achieve this shift in your business–one that takes you from making educated guesses to building a clear model to guide service innovation—Lance Bettencourt instructs on the finer points of how to rethink your approach to the Read More …
What do customers want or need ? A permanent concern for entrepreneurs, designers, marketers and others seeking to innovate. Steve discusses methods for exploring both solutions and needs and he explores how an understanding of culture (yours and your customers’) can drive innovation. Some great thoughts on application and a nice “How to” video on Read More …
The Perfect Storm has come together of Excess Capacity and Product Variety was a blog post from a while back that quoted Carol Ptak as saying, “A lot of people have focused on the fact that the Economic times right now are really bad. What a lot of people are missing is the fact that Read More …
Razi Imam founder of 113 Industries was on the Business901podcast Empower yourself before the Team. We discussed a powerful motivational philosophy highlighted in Razi’s new book Driven: A How-to Strategy for Unlocking Your Greatest Potential. Before the podcast we had discussed his new company, 113 Industries, an industry-driven business incubator focusing on helping breakthrough discoveries Read More …