Marketing with Lean Series – 4 Pack

Special Offer It is even more special for a limited time, if you stay on the Business901 website for more than 30 Seconds! Lean Marketing House (More Info): A starting point for creating true iterative marketing cycles based on not only Lean principles but more importantly Customer Value. Recommended 1st reading of series. Marketing with Read More …

Product Design centers on Use and Experience

We swim in an ocean of products. Behind each one, there is someone (hopefully) thinking about the way we experience it. In this episode of Off Book, they explore three aspects of product design: Build quality and engineering fundamentals Humanism and sustainability Speculation on the future of the product experience. In discussion with the 4th Read More …

Service Design concepts for the Future of Banking

Conversations with twitter companion @flinchbaugh surfaced several frustrations with banking  From @flinchbaugh Lending by the nation’s top 4 banks is down over $150 Billion – we still have a lending crisis that is hurting the ability to create jobs. @flinchbaugh is that a lending issue or if companies had a demand could they get the Read More …

Know the Right Job For Your Products

From Innosight and authored by Clayton M. Christensen, Scott D. Anthony, Gerald Berstell, Denise Nitterhouse The market segmentation scheme that a company chooses to adopt is a decision of vast consequence. It determines what that company decides to produce, how it will take those products to market, who it believes its competitors to be and Read More …

Service Design with Marc Stickdorn

Service Design changes the way you think about business.  No longer can companies focus their efforts on process improvements. Instead, they must engage the customer in use of their product/service rather than analyzing tasks for improvement. We no longer build and hope that there is a demand. We must create demand through our product/service and Read More …

Define the Expectation, Delight the Customer

In tomorrow’s podcast with Marc Stickdorn, co-author of This is Service Design Thinking, I asked my typical “last question” and it went like this: Joe: Is there something that I didn’t ask that you would like to expand on or mention about service design thinking? Marc: Maybe I would like to add one thing and Read More …