Managing Customer Value
An Agile Business must have three pillars to stand on Process Agility, Technical Agility, and Personal Agility, says Patrick Waara of ResponseAgility. Patrick was the first and only Software Design for Lean Six Sigma Master Black Belt in Xerox Corporation before launching ResponseAgility. He is also a certified Lean Six Sigma Black Belt, certified ScrumMaster, Read More …
Part of The Lean Minute Collection on YouTube If the customer interaction (iCustomer) is an important part of marketing you should be able to measure it. Related blog posts: What is your iCustomer Level The 7 step Lean Process of Marketing to Toyota Lean Engagement Team (More Info): The ability to share and create knowledge Read More …
Patrick Waara was the first and only Software Design for Lean Six Sigma Master Black Belt in Xerox Corporation before launching ResponseAgility. Patrick has more than 30 years of experience in software and IT, including software development, web development, systems engineering, project management, networks, and IT infrastructure. He is my guest in my next podcast Read More …
Part of The Lean Minute Collection on YouTube Lean Sales and Marketing: Learn about using CAP-Do
Goods Dominant Thinking still resides in this Lean Manufacturer I have addressed many Lean Manufacturers through the years about applying Lean to Sales and Marketing, and the truth is that it has been a dismal journey to say the least. The areas of software and services mixed with Lean Startup and Agile principles seem to Read More …
Joe: When I think of coaching, I kind of think of someone that has done that job before, that he knows how to do the job. And I see that in a lot of different areas and so forth. Do we need to make the investment in time and personnel to be able to do Read More …