Managing Customer Value
Ben Reason leads the London studio, Livework, on service design and innovation projects for both UK and international clients. In his time at Livework, he has worked with multinational companies and start-ups with a focus on service thinking and developing their service design methods and approach. Ben is the co-author of Service Design: From Insight to Implementation and Service Read More …
A founding partner of Livework, Ben Reason now leads the London studio on service design and innovation projects for both UK and international clients. In his time at Livework, he has worked with multinational companies and start-ups with a focus on service thinking and developing their service design methods and approach. Ben is the co-author of Read More …
Terry Mandin discusses how to integrate and select the best tools for the job.This allows customers to become comfortable with cloud-based technologies, often times starting with a hybrid cloud and on-premise architecture, then moving the full application to the cloud. Terr is the founder of i2E Solution’s. i2E Solutions provides an on-site personalized approach for customer Read More …
“The answer is a resounding yes.” – Dr. Thomas Graham, author of Innovation the Cleveland Clinic Way: Powering Transformation by Putting Ideas to Work Joe Dager: I think many people would challenge the notion that you could have a methodology for innovation. Do you feel like you have what you call a method or a repeatable Read More …
Terry Mandin discusses the skillset needed and i2E Solutions abilities to architect a cloud-based solution for a customer. He discusses several of the pitfalls that may be encountered for someone that goes at alone or for the first time. He also discusses i2E Solution’s approach of transitioning customers to cloud-based technologies. i2E Solutions provides an Read More …
Drew Locher is the co-author of The Complete Lean Enterprise: Value Stream Mapping for Office and Services, Second Edition. Drew was my podcast guest this week and we touched about how the innovative a Value Stream Mapping process could or as Drew put it should be. You can learn more about Drew at his company web page, Change Read More …