Managing Customer Value
Many of us that drink the Lean Kool-Aid view Lean as the ultimate business methodology and any Lean implementation falling short of a complete transformation is a failure. If an organization chooses a different course than fully buying into a Lean Transformation”, what is the harm? It is about the business being a success, not Read More …
Issue Mapping is the process of crafting an issue map, a way of making critical thinking visible. An issue map is a graphical network that integrates many problems, solutions, and points of view and shows the deep structure of an issue. Issue maps can be sketched on paper, but larger issue maps are typically crafted Read More …
I had the pleasure interviewing Dr. Joyce Orsini, a professor of Fordham University and president of the W. Edwards Deming Institute and Kevin Cahill, the Executive Director of the Institute. Dr. Orsini has also recently authored the book, The Essential Deming: Leadership Principles from the Father of Quality and Kevin is the grandson of Dr. Read More …
This Business901 Podcast featured Seung Chan Lim, nicknamed Slim. We discussed his journey and finally his project, Realizing Empathy. Through this project Slim hopes to share ideas, tools, and other ways to facilitate a meaningful, sustainable, and constructive conversations between and among diverse perspectives whether that’s between people or between people and materials or between Read More …
In yesterday’s blog post, I made a statement that I find a striking resemblance in the Toyota Supplier hierarchy (on left) depicted by Liker and Meier (The Toyota Way Fieldbook) and the Economic Pyramid model (on right) of Pines and Gilmore (The Experience Economy). It deserves a better description. If we were to view the Read More …
I encourage you to sample the first 2 minutes of this podcast. This is a tool-less conversation about social media. We actually started out the podcast with me commenting on the title and yes another book on social media which led to this comment: Francois: I think a lot of people are like that. I Read More …