Managing Customer Value
Dialogue MappingTM as applied to one of the greatest speeches ever made. Dialogue Mapping is a technique for facilitating contentious issues by showing meeting participants the logic of the conversation they are having. This version has some pauses in the audio so the viewer can follow the mapping process.Many thanks to Britton Rea and the Read More …
Liz Guthridge is a results-oriented, award-winning change leadership coach and consultant with extensive communication experience. She specializes in supporting department leaders of organizations who are introducing complex new initiatives or making other changes that may confuse, disrupt or upset internal stakeholders. Connect Consulting is an independent and specialized management-consulting firm focused on clear and credible Read More …
James Taylor, one of the leading experts in decision management, is my guest tomorrow on the Business901 Podcast. Not sure, I could summarize the podcast any better than James did in this excerpt: James Taylor: One of the things we’ve been excited about with decision modeling is the breadth of use cases for it. We Read More …
I thought I would receive a different answer when I asked Jim Womack, “Well, we’re talking about customer all the time and we talk about feedback and the value for the, but the closest one to the customer in most organizations is the sales and marketing process and that seems to be the one process Read More …
Art Byrne has been implementing Lean strategy in various U.S.-based manufacturing and service companies, such as Danaher Corporation, for more than 30 years, including The Wiremold Company, which he ran for 11 years. He now serves as Operating Partner at the private equity firm J. W. Childs Associates L.P. In a podcast (Lean as a Read More …
In discussing Lean Strategies for Small Business, I asked Ankit Patel about how Lean applied to sales. An Excerpt from the Podcast: Joe: That’s interesting that you mentioned sales. I talk about it in the marketing perspective and how Lean applies. How do you tie Lean principles to sales? Ankit: Well, we use the simpler Read More …