Managing Customer Value
Most of our decision making and problem-solving uses this 4-step process: Problem – Clarification or defining the problem we are trying to solve Problem – Looking for causation, 5 Whys Solution: Brainstorming different ideas, evaluating and selecting Solution: Implementing, testing and reviewing results A similar type of effort is made in about every decision making effort Read More …
David Wilkinson is the Editor-in-Chief of the Oxford Review. He is also acknowledged to be one of the world’s leading experts in dealing with ambiguity and uncertainty and developing emotional resilience. David teaches and researchers at several universities including the University of Oxford, Medical Sciences Division, Cardiff University, Oxford Brookes University School of Business and many Read More …
An excerpt from tomorrow’s podcast with David Wilkinson, founder, and editor of The Oxford Review Note: This is a transcription of an interview. It has not gone through a professional editing process and may contain grammatical errors or incorrect formatting. Joe Dager: I do not think most people understand the rigors of academic research. Is Read More …
From the pages of the Oxford-Review comes over 250 of the most practical & useful research findings The inaugural offering of The Oxford Annual Review has released to the public. It is titled The 2016/17 Oxford Review of Organizational Research and is available on Amazon and other book outlets in the paperback version. It contains Read More …
“Organizations and managers should be intentional and aggressive about creating a culture in which people feel valued, significant, and fulfilled, a culture in which people truly look forward to going to work,” says Larry Sternberg. Managing to Make a Difference distills the authors’ fifty years of combined leadership and consulting experience focused on best practices in Read More …
The video starts out as a discussion on Dan Matthews’ latest book, Teaching People to See: Toyota’s Secret to Creating Exceptionally Engaged and Empowered Employees and quickly evolved to the fundamental 8-step problem-solving process. However, it was a people versus a tool conversation embodied in the saying, See it, Solve it, Share it. In my mind, this Read More …