Managing Customer Value
Robots have brought automation and efficiencies to the manufacturing level and robotics / RPA is being incorporated throughout service based organisations, influencing the way we work. It will undoubtedly be the next culture change that you will have to consider – are you ready? Improvement and Innovation Show This important subject will be covered in the first Read More …
Barry A. Berkus, A.I.A., UCSB and USC alumnus, is the founder and President of B3 Architects and Berkus Design Studio. He has remained on the forefront of design in the US and abroad for over forty-five years. His offices have spanned across the globe, in locations such as Malaysia, Japan and Australia, and have received Read More …
A one-of-a-kind cab driver, "Taxi Terry," created an "Ultimate Customer Experience ®" for business leader and #1 bestselling author Scott McKain. Listen as Scott speaks to a national sales audience of a top retailer and shares insights on distinction and customer service. Scott is a best selling author. His books include: ALL Business is Show Read More …
Transmedia Storytelling is a story experience both for and with an audience that unfolds over several media channels. Author Andrea Phillips provides a fantastic introduction in this podcast and in her new book, A Creator’s Guide to Transmedia Storytelling. A previous written excerpt can be found at, The Future of Simulation Games: Transmedia Storytelling. The Read More …
Recently, I have been involved in a LinkedIn Thread, When Lean fails, most people draw the wrong conclusion and assume it is Leadership. They blame leadership as being shortsighted. I think this view is not only wrong but it is dead wrong. I based this question on a recent blog post, The Difficulty of Mastery Read More …
Is your program or even project manager ready for this kind of challenge? How does a classic program and project management change as a result of this global influence? Paula Wagner,co-author of Global Program Management did a great job of answering these questions as they applied to both small and large organizations. With the increase Read More …