Managing Customer Value
When we talk about Lean and Six Sigma, it takes a certain amount of expertise to implement it. How do you visualize taking Lean and/or Six Sigma through the government? I mean, it’s in pockets right now, but do you just grow from them pockets? Or how do you visualize that getting expanded in government? Read More …
The Business Development Director of the Drucker Institute, Peter Gondolfo, joins me next week on the podcast to discuss Peter Drucker and the future of the institute. I think you will be quite surprised at how Peter Drucker’s Legacy is evolving. An excerpt from the podcast: To give you a little bit of background about Read More …
Joe: I don’t think a lot of people realize the trouble that Caterpillar was in the early 1980s. I would think that time period is correct. They were losing a million dollars a day or something? Craig Bouchard: A million dollars a day for three years and in that third year which was 1984 where Read More …
Judith Pauley: When we want people to hear what we have to say it certainly helps to speak to them in the way they prefer to be spoken to, and that’s the bottom line. Knowing what each personality type is, knowing what the personality type of the person you’re communicating with is, and using their favorite Read More …
The System Director of Performance Improvement at Baptist Memorial Healthcare in Memphis, Tennessee, Skip Steward, is my guest this week for the second of a two-part podcast. The first podcast was Is TWI A Good Training Method for the Healthcare Field? Skip has a variety of accomplishments, qualifications and certifications in the quality improvement field Read More …
Kim Robertson is the author of over 100 discipline specific training packages, 3 fiction books and articles for CM Trends and various other trade publications from industrial arts to Configuration Management. His latest collaboration Configuration Management: Theory, Practice, and Application is available for pre-order on Amazon.com. Contact Kim through LinkedIn or Kim.Robertsonatvaluetransformdotcom. His interests in Read More …