Managing Customer Value
Business Process Management is more than an IT function. It is how we go about our work as an organization. Theodore Panagacos, a former Management Consultant with Booz & Company explains this and how BPM works with Lean and Six Sigma in his book The Ultimate Guide to Business Process Management: Everything you need to Read More …
My podcast guest next week, Theodore Panagacos is a former Management Consultant with Booz & Company and has years of experience helping organizations design and implement business models that improve its service to customers. His book, The Ultimate Guide to Business Process Management: Everything you need to know and how to apply it to your Read More …
At the recent ASQ Charlotte Section Annual Conference 2013, Quality Conference of the Carolinas, I was originally scheduled to facilitate a breakout session on “How to become Famous on LinkedIn”. At the last moment, we swapped around a few of the facilitators and Satish Kartha stepped up and facilitated the session. In preparation, I created Read More …
The Customer Experience will mimic the Employee Experience! Infographic: Watch A Company’s Management Team Mutate Over 4 Years: Unless you’re self-employed, we’re all cogs in a larger machine. The problem can be, how do you track that machine’s anatomy? How do you know what a “restructuring” really looks like, beyond that your middle manager has Read More …
The conversations below emphasize in a world with a high degree of uncertainty, that we must wait for the “Last Responsible Moment” before committing. David Anderson author of Kanban: Successful Evolutionary Change for Your Technology Business says in an upcoming Business901 Podcast: The whole Kanban thing really came about from the challenge of people resisting Read More …
They may be mouthing those words and saying, “We want culture change,” but truly what they want is a return on their investment and a change on the bottom line. We can get you there, but we can only get you there after you change the culture that undergirds your improvement system. – David Adams Read More …