Managing Customer Value
This is a collection of Business901 Podcast Transcriptions, called Stacks (see below) through my Issuu channel: Kaizen / PDCA Stacks Stacks are a new way to organize your own publications, as well as any other publications that you find interesting. For your own publications, after you are done publishing them, Stacks are an easy way Read More …
A collection of User Experience Transcriptions that center on technology or the more traditional UX thinking. Part of a collection of Business901 Podcast Transcriptions, called Stacks (see below) through my Issuu channel: User Experience The User Experience Stack includes Jeff Gothelf, Dave Malouf, Steve Portigal, Jeff Kalbach, Russ Unger, and others. Stacks are a new Read More …
Shawn Casemore is a consultant, speaker, and author investing significant time studying top performing organizations around the world, consulting with and advising CEOs on how to build a more empowered organization in order to dramatically improve performance, create a compelling competitive advantage, and maximize profits. You can find Shawn at CasemoreandCo.com Our discussion centered around Read More …
Are you missing opportunity in the way that you manage your vendors. Shawn Casemore, the author of Operational Empowerment: Collaborate, Innovate, and Engage to Beat the Competition thinks that way. Shawn is my guest next week to discuss operational empowerment and how companies are leaving valuable knowledge and opportunities on the table. And it is just Read More …
Mercedes has the money. They have the luxury automobile. They can create a customer experience. What about us poor folks? Can we do something similar to Mercedes? – I asked that question of Joe Michelli the author of a new book, Driven to Delight, In the book’s first week, it has become a NY Times best-seller. Read More …
Great group of guests this year and had a lot of fun doing and reviewing over 50 podcasts that were recorded this year. This is a summary of the top Business901 podcasts of the year. From this group, the top podcast of the year will be chosen. I have excluded this year’s December Podcasts and Read More …