Managing Customer Value
This is a collection of around ten Business901 Podcast Transcriptions that has a focus on Service Excellence. I did not include Service Design or Designing for Service. Guest include John Goodman, Joe Michelli, Kathy Cuff, Drew Locher and many others. Service Excellence Stacks are a new way to organize your own publications, as well as Read More …
Download a free eBook that contains transcriptions from celebrated Disney authors, a collection of Business901 blog posts on Disney and links to related videos. As you can tell, I am a big believer in the Disney Way. And to think it all happened because of a Mouse gives more reason to believe in the Disney Read More …
A short mini-doc on how they develop storyboards at Pixar. This reminds me a lot of when I use to keep boxes in the back of my office and start collecting ideas in each one. I do the same on a computer now with file folders. It is how I generate ideas. Of course, eventually, Read More …
Making The Disney Way: Your Way Bill Capodagli has nearly three decades of management consulting and corporate research expertise. Bill co-authored the best-selling business book, The Disney Way, 3E: Harnessing the Management Secrets of Disney in Your Company, now in its 3rd edition. The first edition was cited by Fortune magazine as “so useful you Read More …
How Good is Your Digital Footprint? Kristin Zhivago is president and co-founder of Cloud Potential LLC. They offer best-practice analysis and improvement of a company’s digital impact, mostly working with companies that have historically done well in their space but are now being surpassed – even blindsided – by those who operate at cloud speed and use Read More …
The new book, Innovating Lean Six Sigma: A Strategic Guide to Deploying the World’s Most Effective Business Improvement Process, was the topic of discussion in this podcast. Kimberly Watson-Hemphill is the founder and CEO of Firefly Consulting, a globally known expert in the field of Innovation and Operational Excellence. She has led global Lean Six Sigma deployments in multiple Read More …