Managing Customer Value
I have always viewed Lean as a knowledge building exercise versus one of a problem solving method. I believe that is what has attracted to me via Appreciative Inquiry to the Strength-Based approach. It was what I was doing with better definition. I could be wrong in this statement, but I find European "Lean" more Read More …
The ASQ Charlotte Section Annual Conference 2013, Quality Conference of the Carolinas will focus on Leadership Development with three different tracks. Attendees will have the opportunity to choose between three different tracks; Problem Solving Leadership, Strength-Based Organizational Change and The Cultural Shift in Healthcare. The Strength-Based Organizational Change session is being hosted by Bob Petruska, Read More …
Understanding Respect for People/Customers Most of us will agree when it comes down to the actual purchase decision, it is seldom the best functioning item that gets purchased. Rather, it is a combination of other factors including the other two legs of value; social and emotional. For example, it is why we choose a known Read More …
Traditional Lean practitioners equate Lean to waste reduction and problem solving (SWOT). New practitioners of Lean emphasize knowledge and strength building (SOAR). More information: A New Approach to Lean – Robert Fritz. and Strength–Based Lean and Six Sigma. I equate this to the fundamental difference between SOAR and SWOT. SWOT is the age-old concept of Read More …
Sarah Kay, Founder of Project V.O.I.C.E performs and discusses living through storytelling and learning how to stop rushing. So much wisdom in this message. Do you find other’s stories this interesting?
Are compromises something that you should do? Not with yourself and maybe not within your organization. Watch this video that is part of the collection at http://www.PhilosophersNotes.com. Do you struggle between dreaming big dreams and then doubting whether or not you can attain them? I think you’ll enjoy this Philosopher Notes episode where we check Read More …